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At Earthwise Packaging Inc., we take pride in producing high-quality packaging and manufactured products. Due to the custom nature of many of our products, the following return policy applies:
All returns must be approved in advance and assigned a Return Merchandise Authorization (RMA) number. Returns received without an authorized RMA may be refused.
Customers must report any shortages, shipping discrepancies, defects, or quality concerns within 30 days of the shipment date. Claims submitted after this period may not be eligible for review.
Because custom-manufactured products are produced specifically to customer specifications, they are generally non-returnable and non-refundable unless a verified manufacturing defect or quality issue exists.
Orders may only be canceled prior to the start of production. Once production has begun, cancellations cannot be accepted.
If a return is approved due to a change in customer requirements, purchasing decisions, or other non-quality-related reasons:
All returned merchandise is subject to inspection by our Quality Control Team. Return eligibility and any applicable credit will be determined based on the findings of this inspection.
Approved returns will be issued as store credit. Credit will be issued only after inspection and acceptance of the returned products.
The following items are not eligible for return unless they are determined to be defective:
Customers should inspect shipments upon receipt. Any visible shipping damage should be noted with the carrier at the time of delivery and reported to Earthwise Packaging Inc. immediately.
Our goal is to ensure every order meets your expectations. If you experience any issues with your shipment, please contact our Customer Service Team as soon as possible so we can work toward a prompt resolution.