A: Simply register/login to your account with your email address and password. You can then add your products to cart and check out.

A: Once logged in, all orders are viewable in your account under the orders tab. Then select the order you are inquiring about to view its status.

A: All priorly placed orders are available under your account page in the orders tab.

A: We accept Visa, Mastercard, American Express, and Discover Card 

A: No, we do not accept cash/checks on site for any orders.

A: Earthwise Packaging

A: Customers of the following states below who hold resale permits can print a Resale  Certificate and email to [email protected].  
Arizona, California, Colorado, Illinois, Massachusetts, Michigan, Missouri Nevada, Oklahoma, Pennsylvania,.

Florida: No downloadable form available. Please submit a copy of your Annual Resale Certificate using our online submission form below.

Maine: Please submit a copy of your valid Resale Certificate issued by MRS using our online submission form below, or download and fill out the Uniform Sales & Use Tax Resale Certificate Multi-jurisdiction form.

New Mexico: Please submit a copy of your state issued Nontaxable Transaction Certificate  (NTTC) using our online submission form below, or download and fill out the Border States  Uniform Sale for Resale Certificate

Washington: Please submit a copy of your state issued Reseller Permit using our online submission form.

A: Typically 2 weeks or less depending on order size and current capacity of orders. We usually have a 2-3 business day turnaround time.

A: We usually have a 2-3 business day turnaround time for typical orders. This is dependent on both order size and current capacity of orders. For a more precise time pertaining to your order, please email us at [email protected].

All ground shipping orders within the contiguous United States qualifies for free shipping.

A: We use FedEx Ground shipping as a default for all orders.

A: BioMax™ is a renewable bioplastic HDPE material sourced from the sugarcane  plant. For more information visit https://capsandplugsusa.com/what-is-biomax

A: Plant-based HDPE (BioMax™) is about identical to traditional HDPE however, the  large difference is that it is sourced from plants. BioMax™ has a much smaller carbon footprint  vs. fossil fuel plastic.

A: Yes. All Caps and Plugs USA products are 100% recyclable. Our traditional  polypropylene (PP) material is a number 5. Our BioMax™ High density polyethylene (HDPE) is a number 2.

Our goal at  Caps and Plugs USA is to provide the best possible purchasing experience. If you are unhappy with your purchase or have any issues/defects with your order, please reach out to [email protected]. We are happy to assist you in exchanging or returning orders within 30 days of the ship date. Once the product is returned in unopened and undamaged condition, we will refund your purchase price less all shipping costs (including outbound shipping costs) as well as a 25% restocking fee.

All customized product purchases are final. Caps and Plugs USA is unable to accept or offer refunds on custom-made products. If a customer is unsatisfied with their purchase, please contact our sales team to discuss further options.

A: When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.  Such charges are not included in the product price or shipping cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.